| Free Phone: |
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0800 755 25 25 |
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| Email: |
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| Postal Address: |
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P.O.Box 56-057
Dominion Road
Auckland 1446 |
Client Care Policy
Our Clients are the most important people in our business.
They are not dependent upon us. We are dependent upon
them.
Buyers, borrower, homeowners and tenants
do not interrupt our work. They are the reason we have
work.
Clients do us a favour when they call. We are not doing
them a favour by returning calls. We may be busy, but
they take priority.
Our clients are families that bring us
their wants. It's our job to listen, to understand and
to fill those wants.
Clients are not cold statistics. They
are unique human beings with different feelings, emotions
and needs. We have a job, when they allow us to fill
those needs.
Our clients are deserving of the most
courteous treatment we can give them. A client is not
someone to argue or match wits with. They may not always
be right, but they are always our clients. We do not
have to be right, we are here to serve.
Properly cared for, they will remain our clients for
life and bring us new ones.
OUR
CLIENTS ARE THE MOST IMPORTANT PEOPLE IN OUR ORGANISATION!
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